Dear Customer,

• I would like to inform you of the special arrangements we are putting in place to ensure continuity of service to our customers before and after a temporary interruption that will affect all our business activities on Friday 21st June 2024.
• Orders will be processed as normal up until Wednesday 19th June for any deliveries due before the end of Friday 21st.
• On Thursday 20th June, any orders received before 12-noon will be processed for delivery on Monday 24th.
• Orders received after 12 noon on 20th June and throughout Friday 21st will be processed as soon as possible on the morning of Monday 24th June for delivery on Tuesday 25th.
• Orders received on Monday 24th June will be delivered as normal on Wednesday 26th.

I hope that these arrangements will ensure minimal disruption to our usual order and delivery performance. We will, however, make efforts to deal with any specific customer requirements if communication of orders has not been possible during the day’s closure.

On the day of the planned shutdown, we will not be manning our usual Customer Service telephone lines.  We will, however, be maintaining a Hotline number (+44 1869 356440) to ensure urgent issues are dealt with.  This will be monitored regularly during the day.

Please contact our Customer Service team if you have any further questions.

Andrew Steele

Supply Chain Director

British Bakels Ltd